If you are not completely satisfied with any of the items in your purchase we will happily offer you an exchange or refund within 14 days of receipt, provided the items are unworn and in perfect condition. For hygiene reasons we cannot accept returns on lubricant, latex or hosiery once opened, we are also unable to accept returns on made to order styles and made to measure corsetry. We apologise for any inconvenience.
HOW TO RETURN GOODS:
Please return goods unworn - please try on all knickers over your lingerie as we will not accept returns of soiled or worn lingerie. Please clearly fill in the returns form (using block capitals) specifying refund or exchange and giving and enclose it in your return package.
PLEASE PACK INTO A SECURE PARCEL AND SEND TO:
38 POLAND STREET
We do not accept responsibility for goods lost in transit, therefore we strongly recommend that you send them by registered post and retain proof of posting.
Please allow 3-4 days for your package to reach us (longer if outside of the UK) and up to 14 working days upon our receipt of your package for your exchange or refund to be issued. Customers will be refunded via Paypal or Worldpay for security. We do not issue refunds to a third party.
If you wish to exchange for an item that is out of stock we will inform you so that you may chose an alternative or a refund. This does not affect your statutory rights.